Refund policy

RETURNS AND EXCHANGES - NORTH AMERICA

To initiate a return, please visit our Returns Center, or visit one of our Stores. Cotton Citizen allows returns/exchanges of full price items within 14 days from your orders ship date or the instore purchase date. Instore purchases must be returned/exchanged at a store location. All returned items must be unworn, undamaged and unwashed with all original tags attached.


For online orders, a full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return.
If Cotton Citizen determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.
Depending on your payment provider, it can take 5 to 10 business days for the refunded amount to post to your account.
Hats, Socks, Gift Cards and Items marked as Final Sale are not eligible for refund, exchange, or store credit, this includes all sale items and items purchased using a promo code.

If you have any questions, please contact customer service at shop@cottoncitizen.com

RETURNS AND EXCHANGES - INTERNATIONAL
To initiate an international return, please email shop@cottoncitizen.com to request a return authorization. Cotton Citizen allows returns and exchanges within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Return shipping will be paid by customer.

A full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.
If Cotton Citizen determines that any products are not in original condition, a refund or exchange will not be granted. International orders are not eligible for exchange.
If you have any questions, please contact customer service at shop@cottoncitizen.com