RETURNS AND EXCHANGES - DOMESTIC

RETURNS - INTERNATIONAL

ONLINE RETURNS: To initiate a return, please visit our Returns Center by clicking “Start A Return” at the bottom of our website. Cotton Citizen does not provide return shipping labels for international orders. Using the courier of your choice, please ship your item(s) to Cotton Citizen Inc, Attn: Web Returns, 12828 South Spring Street, Los Angeles, California, 90061, United States of America, +13109650529, once your return has been initiated and submitted online. A packing slip will be generated in our system that must be included in your return shipment. Please save the tracking information provided by your courier for reference. Cotton Citizen is not responsible for international return shipments lost or delayed in transit. Full priced items that are not marked as final sale are eligible to be returned for refund to your original payment method or refund as store credit within 14 days of delivery. Please note that international orders are not eligible for exchange. Items must be unworn, undamaged, and unwashed with original tags attached. Items marked final sale on our website (product description states “This item is final sale”) are not eligible for a refund. Cotton Citizen reserves the right to decline a refund if the above criteria is not met. Our Returns Center will prohibit final sale items from being returned. Please note that items purchased online cannot be returned in a Cotton Citizen retail store. Refunds are issued, less the original shipping cost, within 3-5 business days after your items are received and inspected in our warehouse, though processing times can vary and may take longer during high volume periods such as sale promotions and holidays. Depending on your bank or card issuer, refunds may take 5-10 business days to post to your account. You will receive an email notification with the subject line “Your Refund Is Being Processed” once your refund has been issued by Cotton Citizen. Digital and physical gift cards are not eligible for refund.

SHIPPING - DOMESTIC

SHIPPING - INTERNATIONAL

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