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START YOUR RETURN

CCPA POLICY

ONLINE STORE TERMS

PRODUCTS

PRIVACY STATEMENT

SHIPPING

INTERNATIONAL ORDERS

RETURNS AND EXCHANGES

RETURNS AND EXCHANGES - NORTH AMERICA
To initiate a return, please visit our Returns Center, or visit one of our Stores. Cotton Citizen allows returns/exchanges of full price items within 14 days from your orders ship date or the instore purchase date. Instore purchases must be returned/exchanged at a store location. All returned items must be unworn, undamaged and unwashed with all original tags attached.
For online orders, a full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return.
If Cotton Citizen determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.
Depending on your payment provider, it can take 5 to 10 business days for the refunded amount to post to your account.
Hats, Socks, Gift Cards and Items marked as Final Sale are not eligible for refund, exchange, or store credit, this includes all sale items and items purchased using a promo code.
If you have any questions, please contact customer service at shop@cottoncitizen.com

RETURNS AND EXCHANGES - INTERNATIONAL
To initiate an international return, please email shop@cottoncitizen.com to request a return authorization. Cotton Citizen allows returns and exchanges within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Return shipping will be paid by customer.
A full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.
If Cotton Citizen determines that any products are not in original condition, a refund or exchange will not be granted. International orders are not eligible for exchange.
If you have any questions, please contact customer service at shop@cottoncitizen.com

FAQ

LEGAL NOTICE

GENERAL CONDITIONS

Frequently Asked Questions

Who do I contact with questions?

Please email shop@cottoncitizen.com with any questions or concerns.

I can’t find the item I am looking for. What should I do?

If there’s any style, color or size you want that is not online, please email shop@cottoncitizen.com as we may have the item in stock but not on the site.

How are orders shipped?

All orders shipped within the continental U.S. are shipped via UPS. UPS shipping options are ground, three day, and overnight. We do offer flat rate shipping for $10 for orders in the continental U.S. All international orders are shipped via DHL Express.

What methods of payment are accepted?

CottonCitizen.com accepts Visa, MasterCard, Discover & American Express credit cards and Apple Pay?

Can I change or cancel my order?

If you wish to modify or cancel your order, please email shop@cottoncitizen.com as soon as possible after placing the order. Once an order has been shipped, we can no longer cancel or update the order.

How long will it take for my order to arrive?

Please allow up to 3 business days for order processing, with an additional 2-7 business days for delivery. All orders receive an email confirmation with a tracking number when the orders have shipped. All orders are shipped via UPS from the Cotton Citizen headquarters in Los Angeles, California, and can be tracked on UPS.com.

What can I do if something is missing from my order?

Please contact us within 5 business days of receiving your order with your order number and a photo of everything included in your package.

International Orders

Cotton Citizen does not cover the cost of customs, duties, or taxes. These fees are the responsibility of the customer and due upon the receipt of your package. Returns from international orders must be sent back at the customer’s expense.