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CCPA POLICY

ONLINE STORE TERMS

PRODUCTS

PRIVACY STATEMENT

SHIPPING

INTERNATIONAL ORDERS

RETURNS AND EXCHANGES

RETURNS AND EXCHANGES - NORTH AMERICA
To initiate a return, please visit our Returns Center, or visit one of our Stores. Cotton Citizen allows returns/exchanges of full price items within 14 days from your orders ship date or the instore purchase date. Instore purchases must be returned/exchanged at a store location. All returned items must be unworn, undamaged and unwashed with all original tags attached.
For online orders, a full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return.
If Cotton Citizen determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.
Depending on your payment provider, it can take 5 to 10 business days for the refunded amount to post to your account.
Hats, Socks, Gift Cards and Items marked as Final Sale are not eligible for refund, exchange, or store credit, this includes all sale items and items purchased using a promo code.
If you have any questions, please contact customer service at shop@cottoncitizen.com

RETURNS AND EXCHANGES - INTERNATIONAL
To initiate an international return, please email shop@cottoncitizen.com to request a return authorization. Cotton Citizen allows returns and exchanges within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Return shipping will be paid by customer.
A full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.
If Cotton Citizen determines that any products are not in original condition, a refund or exchange will not be granted. International orders are not eligible for exchange.
If you have any questions, please contact customer service at shop@cottoncitizen.com

FAQ

LEGAL NOTICE

GENERAL CONDITIONS

Our Stores / Los Angeles

Cotton Citizen Los Angeles

8463-2 Melrose Place
Los Angeles, CA 90069

• (323) 852-3573
• melrose@cottoncitizen.com
• Tuesday - Saturday 10 am - 6 pm

About The Store

Reimagined from the ground up in 2021, our flagship shop on Melrose Place in Los Angeles features a minimalist design and an open layout built to house our entire range of products in designated spaces for menswear, womenswear and accessories.

Rendering of our Melrose Place retail store in Los Angeles.

Architectural Details

Architectural elements like custom rift oakwood cabinetry topped with Brazilian Quartzite surfaces contrast a centerpiece of honey onyx stone, allowing our customers to fully experience the vision of the brand in a subtle and calming environment.