Please email firstname.lastname@example.org with any questions or concerns.
I can’t find the item I am looking for. What should I do?
If there’s any style, color or size you want that is not online, please email email@example.com as we may have the item in stock but not on the site.
How are orders shipped?
All orders shipped within the continental U.S. are shipped via UPS. UPS shipping options are ground, three day, and overnight. We do offer flat rate shipping for $10 for orders in the continental U.S. All international orders are shipped via DHL Express.
What methods of payment are accepted?
CottonCitizen.com accepts Visa, MasterCard, Discover & American Express credit cards and Apple Pay.
Can I change or cancel my order?
If you wish to modify or cancel your order, please email firstname.lastname@example.org as soon as possible after placing the order. Once an order has been shipped, we can no longer cancel or update the order.
How long will it take for my order to arrive?
Please allow up to 3 business days for order processing, with an additional 2-7 business days for delivery. All orders receive an email confirmation with a tracking number when the orders have shipped. All orders are shipped via UPS from the Cotton Citizen headquarters in Los Angeles, California, and can be tracked on UPS.com.
What can I do if something is missing from my order?
Please contact us within 5 business days of receiving your order with your order number and a photo of everything included in your package.
Cotton Citizen does not cover the cost of customs, duties, or taxes. These fees are the responsibility of the customer and due upon the receipt of your package. Returns from international orders must be sent back at the customer’s expense.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service
Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
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