RETURNS AND EXCHANGES

**Please allow additional time for return processing during sale and holiday periods** ONLINE RETURNS AND EXCHANGES - EXTENDED HOLIDAY POLICY - UNITED STATES: Full priced items that are not marked as final sale, purchased between November 22, 2025 and December 26, 2025, are eligible for our extended return window: returns or exchanges of unworn, undamaged, and unwashed merchandise with tags attached must be initiated by January 15, 2026. Items marked final sale and gift cards are not eligible for a refund, exchange, or store credit. Cotton Citizen reserves the right to decline a refund or exchange if the above criteria is not met. To initiate a return or exchange, please visit our Returns Center by clicking “Start A Return” at the bottom of our website. . All sale items, regardless of discount amount, are final sale as marked on the product page and sale collection page unless otherwise stated. Our Returns Center will prohibit final sale items from being returned. Returned items must be in unworn, undamaged, and unwashed condition with all original tags attached. A full refund, less the original shipping cost, will be issued once your return is inspected, processed, and approved. Processing typically takes 3-5 business days from delivery at our warehouse, though times can vary and may take longer during high volume periods and holidays. Please note that online purchases cannot be returned or exchanged in a Cotton Citizen retail store. If it is determined that your returned product does not meet our criteria and/or is not in original condition, your refund or exchange will be denied and the item(s) will be returned to you. Depending on your payment provider, it can take between 5 and 10 business days for the refunded amount to post to your account. For a full refund on a 3-Pack item, please note that all items within the bundle must be returned in their original condition and packaging. Accessories and Gift Cards, along with any item marked Final Sale, are not eligible for refund, exchange, or store credit, including all items purchased using a promotional code. For any questions or concerns regarding your return or exchange, please contact shop@cottoncitizen.com. RETAIL STORE RETURNS AND EXCHANGES - EXTENDED HOLIDAY POLICY: To initiate a return or exchange of any item(s) purchased in a Cotton Citizen retail store, the item(s) must be brought into the original store of purchase and cannot be processed online. Returns or exchanges of merchandise purchased between 11/22/25-12/26/25 must be completed by 1/15/26, and all sale items, regardless of discount amount, are final sale unless otherwise stated. Items purchased before 11/22/25 or after 12/26/25 can be returned or exchanged within 14 days of purchase. Returned items must be in unworn, undamaged, and unwashed condition with all original tags attached, and will be inspected by a store team member upon initiation. Items purchased in cash can only be returned for store credit in the form of a gift card. If it is determined that your returned product does not meet our criteria and/or is not in original condition, your refund or exchange will be denied. Depending on your payment provider, it can take between 5 and 10 business days for the refunded amount to post to your account. For a full refund on a 3-Pack item, please note that all items within the bundle must be returned in their original condition and packaging. Accessories and Gift Cards, along with any item marked Final Sale, are not eligible for refund, exchange, or store credit, including all items purchased using a promotional code. ONLINE RETURNS - EXTENDED HOLIDAY POLICY - INTERNATIONAL: Eligible items purchased between 11/22/25-12/26/25 can be returned until 1/15/26. To initiate an international return, please follow the prompts in our Returns Center by clicking “Start A Return” at the bottom of our website. Please note that due to differing import duties and taxes, Cotton Citizen does not provide pre-paid return labels for international orders and the customer is responsible for shipping the item(s) back. Once the return of eligible items is initiated in our Returns Center, you will need to ship your items back to our warehouse using the courier of your choice. A packing slip may be generated, or the original invoice can be included in your shipment. Failure to include the required documentation can delay the processing of your return. Please note that international orders are not eligible for exchange. All sale items, regardless of discount amount, are final sale as marked on the product page and sale collection page unless otherwise stated. Our Returns Center will prohibit final sale items from being returned. Returned items must be in unworn, undamaged, and unwashed condition with all original tags attached. A full refund, less the original shipping cost, will be issued once your return is inspected, processed, and approved. Processing typically takes 3-5 business days from delivery at our warehouse, though times can vary and may take longer during high volume periods and holidays. If it is determined that your returned product does not meet our criteria and/or is not in original condition, your refund or exchange will be denied and the item(s) will be returned to you. Depending on your payment provider, it can take between 5 and 10 business days for the refunded amount to post to your account. For a full refund on a 3-Pack item, please note that all items within the bundle must be returned in their original condition and packaging. Accessories and Gift Cards, along with any item marked Final Sale, are not eligible for refund, exchange, or store credit, including all items purchased using a promotional code. For any questions or concerns regarding your international return, please contact shop@cottoncitizen.com.

SHIPPING

PRODUCTS

INTERNATIONAL ORDERS

FAQ

GENERAL CONDITIONS

ONLINE STORE TERMS

LEGAL NOTICE

CCPA POLICY

PRIVACY STATEMENT

WOMEN'S BERLIN COLLECTION

Our new collection of elevated 24 oz. heavyweight French terry essentials that we’ve reimagined for the modern, always on-the-go citizen.