Careers

RETURNS AND EXCHANGES

ONLINE RETURNS AND EXCHANGES - UNITED STATES: To initiate a return or exchange, please visit our Returns Center by clicking “Start A Return” at the bottom of our website. Cotton Citizen allows returns and exchanges of full priced items within 14 days of delivery. All sale items, regardless of discount amount, are final sale as marked on the product page and sale collection page unless otherwise stated. Our Returns Center will prohibit final sale items from being returned. Returned items must be in unworn, undamaged, and unwashed condition with all original tags attached. A full refund, less the original shipping cost, will be issued once your return is inspected, processed, and approved. Processing typically takes 3-5 business days from delivery at our warehouse, though times can vary and may take longer during high volume periods and holidays. Please note that online purchases cannot be returned or exchanged in a Cotton Citizen retail store. If it is determined that your returned product does not meet our criteria and/or is not in original condition, your refund or exchange will be denied and the item(s) will be returned to you. Depending on your payment provider, it can take between 5 and 10 business days for the refunded amount to post to your account. For a full refund on a 3-Pack item, please note that all items within the bundle must be returned in their original condition and packaging. Accessories and Gift Cards, along with any item marked Final Sale, are not eligible for refund, exchange, or store credit, including all items purchased using a promotional code. For any questions or concerns regarding your return or exchange, please contact shop@cottoncitizen.com. RETAIL STORE RETURNS AND EXCHANGES: To initiate a return or exchange of any item(s) purchased in a Cotton Citizen retail store, the item(s) must be brought into the original store of purchase and cannot be processed online. Returns or exchanges must be completed within 14 days of your in-store purchase date, and all sale items, regardless of discount amount, are final sale unless otherwise stated. Returned items must be in unworn, undamaged, and unwashed condition with all original tags attached, and will be inspected by a store team member upon initiation. If it is determined that your returned product does not meet our criteria and/or is not in original condition, your refund or exchange will be denied. Depending on your payment provider, it can take between 5 and 10 business days for the refunded amount to post to your account. For a full refund on a 3-Pack item, please note that all items within the bundle must be returned in their original condition and packaging. Accessories and Gift Cards, along with any item marked Final Sale, are not eligible for refund, exchange, or store credit, including all items purchased using a promotional code. ONLINE RETURNS - INTERNATIONAL: To initiate an international return, please follow the prompts in our Returns Center by clicking “Start A Return” at the bottom of our website. Please note that due to differing import duties and taxes, Cotton Citizen does not provide pre-paid return labels for international orders and the customer is responsible for shipping the item(s) back. Once the return of eligible items is initiated in our Returns Center, you will receive the necessary paperwork to include in your shipment, along with the warehouse address to ship your items to using the courier of your choice. The original invoice must also be included in your shipment. Failure to include the required documentation can delay the processing of your return. Please note that international orders are not eligible for exchange. All sale items, regardless of discount amount, are final sale as marked on the product page and sale collection page unless otherwise stated. Our Returns Center will prohibit final sale items from being returned. Returned items must be in unworn, undamaged, and unwashed condition with all original tags attached. A full refund, less the original shipping cost, will be issued once your return is inspected, processed, and approved. Processing typically takes 3-5 business days from delivery at our warehouse, though times can vary and may take longer during high volume periods and holidays. If it is determined that your returned product does not meet our criteria and/or is not in original condition, your refund or exchange will be denied and the item(s) will be returned to you. Depending on your payment provider, it can take between 5 and 10 business days for the refunded amount to post to your account. For a full refund on a 3-Pack item, please note that all items within the bundle must be returned in their original condition and packaging. Accessories and Gift Cards, along with any item marked Final Sale, are not eligible for refund, exchange, or store credit, including all items purchased using a promotional code. For any questions or concerns regarding your international return, please contact shop@cottoncitizen.com.

SHIPPING

PRODUCTS

INTERNATIONAL ORDERS

FAQ

GENERAL CONDITIONS

ONLINE STORE TERMS

LEGAL NOTICE

CCPA POLICY

PRIVACY STATEMENT

Shopping Bag

News

Careers