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Terms & Conditions

GENERAL CONDITIONS

This website is operated by Cotton Citizen. Throughout the site, the terms “we”, “us” and “our” refer to Cotton Citizen. Cotton Citizen offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

PRODUCTS

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

PRIVACY STATEMENT

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SHIPPING

You will receive an auto-generated confirmation when you place your order.

Please allow up to 3 business days for order processing, pending availability and credit card verification. Order processing may take longer during major holidays or special releases. Please note Cotton Citizen does not ship on weekends. 

Please note any orders placed with expedited shipping after 12 pm PST will not be processed until the next business day.

Cotton citizen is unable to ship to P.O. box, APO or FPO addresses. All orders with a P.O. box, APO or FPO address will be cancelled.

Cotton Citizen will email you with updates and tracking information once your order has shipped. In an event that a product is out of stock or backordered, our customer service team will contact you.

Cotton Citizen is not responsible for items lost or stolen in transit. All risks associated are assumed by the courier.

Sales tax is charged for orders shipping to the states of New York and California.

 

INTERNATIONAL ORDERS

Cotton Citizen ships internationally. Please email us if you are unsure about your country.

All international orders are shipped delivery duties unpaid (ddu). Customs, duties, and taxes are not included in the item price or shipping cost at checkout.

The customer is responsible for all customs, duties, taxes and fees upon delivery.

Unfortunately, we are unable to calculate these charges before your order is placed. Please contact your local customs office for assistance with estimating additional costs for international shipments.

 

RETURNS AND EXCHANGES - NORTH AMERICA

To initiate a return, please email shop@cottoncitizen.com to request a return authorization. 

Cotton Citizen allows returns of full price items within 7 days of the order delivery date. All returned items must be unworn, undamaged and unwashed with all original tags attached. The completed return form must be included in the returned package. Failure to do so can delay the processing of your return. Products that are eligible for return will include a pre-paid ups return label.

Please note online purchases that are eligible for return must be sent back via mail and cannot be returned to our store.

Exchanges on full priced items can be made within 30 business days from the order delivery date. If you would like to exchange your item for a different size, color, or style, please return your items for store credit and then once store credit has been sent to you, you can place a new order for the style you would like.

A full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return. Depending on your payment provider, it can take 5 to 10 business days for the refunded amount to post to your account.

If Cotton Citizen determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you. 

Please note items marked final sale are not eligible for refund, exchange, or store credit. This includes all sale items and items purchased using a promo code.

If you have any questions, please contact customer service at shop@cottoncitizen.com

 

RETURNS AND EXCHANGES - INTERNATIONAL

To initiate an international return, please email shop@cottoncitizen.com to request a return authorization. 

Cotton Citizen allows returns and exchanges within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Return shipping will be paid by customer.

A full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.

If Cotton Citizen determines that any products are not in original condition, a refund or exchange will not be granted.

International orders are not eligible for exchange.

If you have any questions, please contact customer service at shop@cottoncitizen.com

 

 

FAQ

Who do I contact with questions?
Please email shop@cottoncitizen.com with any questions or concerns.

I can’t find the item I am looking for. What should I do?
If there’s any style, color or size you want that is not online, please email shop@cottoncitizen.com as we may have the item in stock but not on the site.

How are orders shipped? 
All orders shipped within the continental U.S. are shipped via UPS. UPS shipping options are ground, three day, and overnight. We do offer flat rate shipping for $10 for orders in the continental U.S. All international orders are shipped via DHL Express.

What methods of payment are accepted?
CottonCitizen.com accepts Visa, MasterCard, Discover & American Express credit cards and Apple Pay.

Do you charge sales tax?
We do not charge sales tax for items being delivered to any U.S. state with the exception of California and New York.

Can I change or cancel my order?
If you wish to modify or cancel your order, please email shop@cottoncitizen.com as soon as possible after placing the order. Once an order has been shipped, we can no longer cancel or update the order.

How long will it take for my order to arrive? 
Please allow up to 3 business days for order processing, with an additional 2-7 business days for delivery. All orders receive an email confirmation with a tracking number when the orders have shipped. All orders are shipped via UPS from the Cotton Citizen headquarters in Los Angeles, California, and can be tracked on UPS.com. 

International Orders

Cotton Citizen does not cover the cost of customs, duties, or taxes. These fees are the responsibility of the customer and due upon the receipt of your package. Returns from international orders must be sent back at the customer’s expense. 

LEGAL NOTICE

All content on this site, including but not limited to: informational content, images, logos, graphics and programming code are the copy written material of Cotton Citizen, Inc. and may not be reproduced in any manner without the expressed written consent of Cotton Citizen, Inc.

Cotton Citizen, Inc. recognizes the importance of protecting the privacy of personal and financial information of our customers. We have instituted strict policies and security measures to protect your information, which will not be disclosed to any non-Cotton Citizen, Inc. entities for any reason.

Please note that upon placing an online order, a receipt is automatically emailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. By accessing and using the Cotton Citizen, Inc. website, you consent to the terms and conditions set forth in this legal notice.

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