Terms & Conditions
RETURNS & EXCHANGES
Cotton Citizen prides itself on offering the highest quality garments while fulfilling customer orders accurately & quickly. If you are not fully satisfied with your purchase, you may return the unworn item in the original condition with tags attached within 7 days for a refund. Any item(s) returned after 7 days will be automatically given a store credit that is redeemable on the site. After 30 days, no returns or exchanges will be accepted. Cotton Citizen will not accept returned items with any signs of wear or without the original packaging. Cotton Citizen will allow one exchange per item in the order.
All Sale items or items purchased with a promotional code are FINAL SALE and cannot be returned. Any returns not sent back with a completed RMA will be charged a restocking fee of 25% of the item price.
Who do I contact with questions?
Please email firstname.lastname@example.org with any questions or concerns.
I can’t find the item I am looking for. What should I do?
If there’s any style, color or size you want that is not online, please email@example.com as we may have the item in stock but not on the site.
How are orders shipped?
All orders shipped within the continental U.S. are shipped via UPS. UPS shipping options are ground, three day, and overnight. We do offer a flat rate shipping for $10 for orders in the continental U.S. All international orders are shipped via DHL Express.
What methods of payment are accepted?
CottonCitizen.com accepts Visa, MasterCard, Discover & American Express credit cards.
Do you charge sales tax?
We do not charge sales tax for items being delivered to any U.S. state with the exception of California where customers are subject to 9% sales tax.
Can I change or cancel my order?
If you wish to modify or cancel your order, please firstname.lastname@example.org as soon as possible after placing the order. Once an order has been shipped, we can no longer cancel or update the order.
How long will it take for my order to arrive?
Please allow 1-3 business days for order processing and shipment, with an additional 2-7 business days for delivery. All orders receive an email confirmation with a tracking number when the orders have shipped. All orders are shipped via UPS from Cotton Citizen headquarters in Los Angeles, California, and can be tracked on UPS.com.
Cotton Citizen does not cover the cost of customs, duties, or taxes. These fees are the responsibility of the customer and due upon the receipt of your package. Returns from international orders must be sent back at the customers expense.
All content on this site, including but not limited to: informational content, images, logos, graphics and programming code are the copy written material of Cotton Citizen, Inc. and may not be reproduced in any manner without the expressed written consent of Cotton Citizen, Inc.
Cotton Citizen, Inc. recognizes the importance of protecting the privacy of personal and financial information of our customers. We have instituted strict policies and security measures to protect your information, which will not be disclosed to any non-Cotton Citizen, Inc. entities for any reason.
Please note that upon placing an online order, a receipt is automatically emailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. By accessing and using the Cotton Citizen, Inc. website, you consent to the terms and conditions set forth in this legal notice.