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CCPA POLICY

ONLINE STORE TERMS

PRODUCTS

PRIVACY STATEMENT

SHIPPING

INTERNATIONAL ORDERS

RETURNS AND EXCHANGES

HOLIDAY RETURN POLICY
ALL NON-FINAL SALE ITEMS PURCHASED ON OR AFTER NOVEMBER 18, 2023 ARE ELIGIBLE FOR OUR EXTENDED RETURN WINDOW. RETURNS/EXCHANGES MUST BE INITIATED BY DECEMBER 31, 2023. EXCLUDES ITEMS MARKED AS FINAL SALE ON PRODUCT PAGES.

RETURNS AND EXCHANGES - NORTH AMERICA
To initiate a return, please visit our Returns Center, or visit one of our Stores. Cotton Citizen allows returns/exchanges of full price items within 14 days from your orders ship date or the instore purchase date. Instore purchases must be returned/exchanged at a store location. All returned items must be unworn, undamaged and unwashed with all original tags attached.
For online orders, a full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return.
If Cotton Citizen determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.
Depending on your payment provider, it can take 5 to 10 business days for the refunded amount to post to your account.
Hats, Socks, Gift Cards and Items marked as Final Sale are not eligible for refund, exchange, or store credit, this includes all sale items and items purchased using a promo code.
If you have any questions, please contact customer service at shop@cottoncitizen.com

RETURNS AND EXCHANGES - INTERNATIONAL
To initiate an international return, please email shop@cottoncitizen.com to request a return authorization. Cotton Citizen allows returns and exchanges within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Return shipping will be paid by customer.
A full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.
If Cotton Citizen determines that any products are not in original condition, a refund or exchange will not be granted. International orders are not eligible for exchange.
If you have any questions, please contact customer service at shop@cottoncitizen.com

FAQ

LEGAL NOTICE

GENERAL CONDITIONS

Our Stores / New York

Cotton Citizen New York

112 Prince Street
New York, NY 10012

• (518) 770-0374
• prince@cottoncitizen.com
• Monday - Saturday 11 am - 7 pm
• Sunday 12 pm - 6 pm

About The Store

Situated in the heart of SoHo, our NYC shop is built to showcase seasonal and permanent essentials – nothing more and nothing less. Contrasting the bustle of Prince Street is a calm, minimalist and meticulously designed space.

The outside of our Cotton Citizen store on Prince Street in New York City.

Architectural Details

The natural white rift oakwood contrasts the SoHo-specific centerpiece of green onyx, carefully selected and assembled for the space. Also specific to New York but true to our brand’s identity, the space allows for a completely distraction-free shopping experience with shadow-free linear lighting that complements the natural light of lower-Manhattan.