Terms & Conditions

RETURNS & EXCHANGES

Cotton Citizen prides itself on offering the highest quality garments while fulfilling customer orders accurately & quickly. If you are not fully satisfied with your purchase, you may return the unworn item in the original condition with tags attached within 7 days for a refund. Any item(s) returned after 7 days will be automatically given a store credit that is redeemable on the site. After 30 days, no returns or exchanges will be accepted. Cotton Citizen will not accept returned items with any signs of wear or without the original packaging. Cotton Citizen will allow one exchange per item in the order.

All Sale items or items purchased with a promotional code are FINAL SALE and cannot be returned. Any returns not sent back with a completed RMA will be charged a restocking fee of 25% of the item price.

FAQ

Who do I contact with questions?
Please email shop@cottoncitizen.com with any questions or concerns.

I can’t find the item I am looking for. What should I do?
If there’s any style, color or size you want that is not online, please emailshop@cottoncitizen.com as we may have the item in stock but not on the site.

How are orders shipped? 
All orders shipped within the continental U.S. are shipped via UPS. UPS shipping options are ground, three day, and overnight. We do offer a flat rate shipping for $10 for orders in the continental U.S. All international orders are shipped via DHL Express.

What methods of payment are accepted?
CottonCitizen.com accepts Visa, MasterCard, Discover & American Express credit cards.

Do you charge sales tax?
We do not charge sales tax for items being delivered to any U.S. state with the exception of California where customers are subject to 9% sales tax.

Can I change or cancel my order?
If you wish to modify or cancel your order, please emailshop@cottoncitizen.com as soon as possible after placing the order. Once an order has been shipped, we can no longer cancel or update the order.

How long will it take for my order to arrive? 
Please allow 1-3 business days for order processing and shipment, with an additional 2-7 business days for delivery. All orders receive an email confirmation with a tracking number when the orders have shipped. All orders are shipped via UPS from Cotton Citizen headquarters in Los Angeles, California, and can be tracked on UPS.com. 

International Orders

Cotton Citizen does not cover the cost of customs, duties, or taxes. These fees are the responsibility of the customer and due upon the receipt of your package. Returns from international orders must be sent back at the customers expense. 

LEGAL NOTICE

All content on this site, including but not limited to: informational content, images, logos, graphics and programming code are the copy written material of Cotton Citizen, Inc. and may not be reproduced in any manner without the expressed written consent of Cotton Citizen, Inc.

Cotton Citizen, Inc. recognizes the importance of protecting the privacy of personal and financial information of our customers. We have instituted strict policies and security measures to protect your information, which will not be disclosed to any non-Cotton Citizen, Inc. entities for any reason.

Please note that upon placing an online order, a receipt is automatically emailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. By accessing and using the Cotton Citizen, Inc. website, you consent to the terms and conditions set forth in this legal notice.

 

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  •  To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  •  To allow us to better service you in responding to your customer service requests.
  •  To quickly process your transactions.

How do we protect visitor information?

 Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

 We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

 We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

 For your convenience we may store your credit card information longer than 60 days in order to expedite future orders, and to automate the billing process. 

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  •  Help remember and process the items in the shopping cart.
  •  Understand and save user's preferences for future visits.
  •  Keep track of advertisements.
  •  Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

 If you disable cookies off, some features will be disabled It won't affect the user's experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders .

 Third-party disclosure

 We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

 Third-party links

 We do not include or offer third-party products or services on our website.

 Google

 Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

 Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

 

We have implemented the following:

  •  Remarketing with Google AdSense
  •  Google Display Network Impression Reporting
  •  Demographics and Interests Reporting
  •  DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

 Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email

  •  Within 7 business days

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

 The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  •  Send information, respond to inquiries, and/or other requests or questions.
  •  Process orders and to send information and updates pertaining to orders.
  •  We may also send you additional information related to your product and/or service.
  •  Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:

  •  NOT use false or misleading subjects or email addresses.
  •  Identify the message as an advertisement in some reasonable way.
  •  Include the physical address of our business or site headquarters.
  •  Monitor third-party email marketing services for compliance, if one is used.
  •  Honor opt-out/unsubscribe requests quickly.
  •  Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

  •  Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Cotton Citizen, Inc.

cottoncitizen.com

13024 South Spring Street

Los Angeles, CA 90061

USA

shop@cottoncitizen.com

 

Last Edited on 2016-06-14

 

Please allow 1-3 business days for order processing and shipment, with an